After Purchase Settings In Product Settings

The moment someone buys your product is critical. They've just spent money, and their next experience determines whether they're happy, frustrated, or wondering if they made a mistake. After Purchase Settings is where you control that experience — sending them to a thank you page, giving them instant access to what they bought, delivering files, or triggering email sequences.

This guide walks you through every post-purchase option so your customers get exactly what they paid for, exactly when they need it.

What should happen after purchase?

After someone completes checkout and pays, FlexiFunnels can automatically:

1. Send them to a Thank You Page — a custom page that confirms the purchase and sets expectations.
2. Add them to a Membership Site — grant instant access to courses, videos, or gated content.
3. Deliver a Digital Asset — email them a PDF, ebook, software, or file they purchased.
4. Trigger Email Sequences — send confirmation, onboarding, or follow-up emails.
5. Send Support Information — give them a support URL or email where they can get help.

You can combine multiple options. For example: send to a thank you page and email a digital file and add them to a membership simultaneously.

Where to find After Purchase Settings

1. Log into FlexiFunnels.
2. Go to Products section.
3. Select your product.
4. Click the "After Purchase" tab (comes after General Settings and Price Settings).
5. A page appears with all your post-purchase options.

This is where your customer gets access to what they bought.

1. Find the After Purchase Settings section
2. Support Email: Enter an email where customers can contact you with issues
3. Support URL: (Optional) Link to your help desk or FAQ page
4. Digital Asset/Download:
   • If you're delivering a file (eBook, template, etc.), click + Upload File
   • Choose the file from your computer
   • This file will be emailed to the customer automatically
     
5. Thank You Page:
   • Select your project
   • Select your Thank You Page from the dropdown
   • This page displays immediately after payment succeeds
     

Important: If you're not delivering a file (e.g., you're granting course access instead), you can skip the file upload and use the bundle to configure what they'll receive.

 Common Situations & Quick Fixes

"Customers completed checkout but didn't receive the digital file."

Checklist:

1. Is a digital asset connected in After Purchase Settings? If the field is blank, nothing sends.
2. Did you verify the asset's email content? Go to Digital Assets and check the email subject and body are set up.
3. Check their spam folder — email delivery can be flagged as spam.
4. Is the asset's sender email valid? If it's a fake address, email providers reject it. See Digital Assets Settings.
5. Test with your own email first by making a test purchase.

"I added them to membership but they can't see the content."

1. Did you select the right bundle? They may be added to Bundle A when they bought Bundle C.
2. Is the membership published? Draft memberships don't grant real access.
3. Do they need to log in first? Some memberships require account creation. Check if they received login credentials.

"I want different thank you pages for different products."

Create separate thank you pages in your project (one per product), then select the matching one in each product's After Purchase Settings. Each product can point to its own page.

"Thank you page shows but the customer's order details don't appear."

The thank you page can display order info if you build in dynamic fields. For a static page, order details go in the confirmation email instead. See if your thank you page has order-detail elements, or rely on email confirmations.

"I forgot to set up After Purchase settings before launching."

No problem — go back to the product, fill in the After Purchase options now, and re-publish any pages connected to that product. New purchases will use the new settings. (Old orders are done; you can't retroactively send files.)

"Can I send different files based on which pricing tier they bought?"

FlexiFunnels doesn't split digital assets by tier within a single product. Workaround: create separate products for each tier with different digital assets, or use your autoresponder to send different emails based on tags/list membership.

Best Practices

• Always use a Thank You Page. It's the single most important part. No confirmation = confused customers.
• Test the full flow before going live. Make a test purchase and go through the entire journey yourself.
• Include support info. A single email or help link prevents 10 support tickets.
• For digital assets, test the email delivery. Spam filters are unpredictable. Send yourself a test.
• Be specific on thank you pages. "Your course access is live" is better than generic "thank you."
• Combine options for better UX. Confirmation page + file delivery + support = happy customers.

The Complete Product Workflow

Here's the big picture of how After Purchase fits into the whole product:

1. General Settings — name, description, logo
2. Price Settings — cost and payment type
3. After Purchase Settings ← You are here
4. Payment Options — which payment processor collects the money
5. Publish Sales & Checkout Pages — where customers buy
6. Monitor Statistics — track sales and performance

After Purchase is the moment where the sale becomes a customer experience. Get it right, and customers remember it. Get it wrong, and they email saying "where's my file?"