Subscription Emails and Follow-Ups in FlexiMembership with Claude or ChatGPT

Modified on Tue, 27 Oct at 7:46 PM

Connect Claude or ChatGPT to FlexiMembership. Use it to control automatic emails about payments.

Before You Start

  • Connect FlexiMembership to Claude (a Connector) or ChatGPT (a Plugin). Make sure it is authorized.
  • Know the project to work in.
  • Start each request with “In FlexiMembership”.

Steps

1Subscription emails and follow-ups

  • Ask if your account can send emails. You see if your own sending email is connected.
  • Subscription emails are automatic. Examples: welcome, trial ending, payment failed, renewal, cancellation and refund.
  • Edit the subject or text. Set it for the whole account, or for one product.
  • Add follow-up emails after one of them, like a reminder after a failed payment.
Example prompt“In FlexiMembership, can this account send automatic emails, and which ones are set up?”

Screenshot for the example prompt above (original Freshdesk screenshot)

Example prompt“In FlexiMembership, change the subject of the payment-failed email to ‘Your payment did not go through’.”

Screenshot for the example prompt above (original Freshdesk screenshot)

Example prompt“In FlexiMembership, add a reminder 3 days after the payment-failed email.”

Screenshot for the example prompt above (original Freshdesk screenshot)

Be careful: future emailsThese changes affect future emails only. An empty body switches an email off. A reset replaces your custom wording. Up to 15 follow-ups. Follow-up steps are never removed through the AI.
  • To switch one email on or off, ask for that.

Behind the Scenes: MCP Tools Involved

TaskRelated MCP tool(s)
See if the account can send emailsget_email_setup
List subscription emailslist_subscription_emails
Edit a subscription emailupdate_subscription_email
Switch a subscription email on or offset_subscription_email_active
Reset a subscription email to defaultreset_subscription_email
See follow-up emailsget_email_sequence
Add or change follow-up emailsupdate_email_sequence

Ready-to-Use Prompts

  • “In FlexiMembership, change the subject of the payment-failed email to ‘Your payment did not go through’.”

Tips for Better Results

  • Ask to see the current settings before you change them.
  • Change one thing at a time.
  • Name the project, and the product or course when it matters.
  • Read every preview. Some changes are live at once.
  • After a change, ask the AI to show the setting again.

Quick Fixes

ProblemFix
My email edit did not reach an old email.Changes apply to future emails only.
An automatic email stopped.An empty body switches an email off. Add text again.
I cannot remove a custom menu or a follow-up.They are never removed through the AI. Switch a menu off, or use the dashboard.
The AI does not use FlexiMembership.Check the connector or plugin is connected and authorized. Add “In FlexiMembership” to your prompt.

Limitations

  • Connecting an email sending account is done in the dashboard.
  • Custom menus, follow-up emails and cart recovery steps are never removed through the AI.
  • No undo is described. Read each preview before you confirm.

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