Custom Script settings

Modified on Thu, 2 Jul at 12:02 AM

What This Feature Does

Lets you insert third-party scripts (chat widgets, retargeting/tracking pixels, analytics code) into your membership pages by placing them in the head, body, or body-end section — wherever the script provider specifies.

Scope: This applies only to membership pages — not your main site, checkout pages, or other funnels.

Before You Start

Get the exact script code from your provider (e.g., Facebook Pixel, Google Analytics, Intercom, Crisp chat)
Check the provider's documentation for where they require it — head, body, or body end. Placing it in the wrong section can cause the script to fail silently or load at the wrong time
Back up or note your current setup before adding new scripts — if something breaks, you want to know what changed

Step 1: Open Custom Script Settings

Go to your Membership Project settings
Find "Custom Scripts"

Step 2: Paste Your Script in the Correct Section

Section	When to Use	Common Examples
Head	Scripts that need to load before the page content (tracking pixels, some analytics)	Google Analytics, Facebook Pixel
Body	Scripts tied to visible page elements	Some chat widgets, embedded forms
Body End	Scripts that should load after the page content, to avoid slowing down page load	Chat widgets (Intercom, Crisp), retargeting scripts

If unsure, check the script provider's own installation instructions — they almost always specify which section to use.

Step 3: Save

Click Save

Step 4: Test It Actually Works

Open your membership page in a new browser tab (preferably incognito, to avoid cached scripts)
Confirm the expected behavior:
- Chat widget: does the chat bubble appear?
- Analytics/tracking: does the event show up in your analytics dashboard (may take a few minutes)?
If nothing happens, don't assume it's broken immediately — some tracking scripts take time to register data

Common Issues & Fixes

Problem	Likely Cause	Fix
Script doesn't appear to do anything	Pasted in the wrong section (head vs body vs body end)	Check the provider's documentation for the correct placement and move it
Chat widget doesn't show up	Script placed in Head instead of Body End, or script itself is broken	Move to Body End; verify the script code was copied completely and correctly
Page loads slowly after adding a script	Heavy script placed in Head, blocking page render	Move non-essential scripts (especially chat/tracking) to Body End
Tracking pixel shows no data	Script only applies to membership pages — you're checking traffic to a non-membership page	Confirm you're testing on an actual membership page, not your main site or checkout
Script breaks page layout or functionality	Malformed/incomplete script code, or conflicting with existing scripts	Remove the script, verify it's copied in full from the provider, re-add one at a time to isolate the issue