Full Control Over Every Subscription

You can manage every subscription directly from your dashboard. Pause it, change its billing, fix a payment, or issue a refund without needing to contact your payment gateway or ask the customer to do anything.

What You Can Do

• Pause: Temporarily stop a subscription, for example when a customer needs a break.
• Resume: Restart a paused subscription.
• Extend billing: Push the next billing date further out.
• Retry a payment: Try charging the customer again after a failed payment.
• Comp a month: Give the customer a month free without cancelling their subscription.
• Refund: Refund a payment in full or partially.
• View full history: See every payment, change and event for each subscriber in one place.

How It Works

1. Open the subscriber's subscription in your dashboard.
2. Choose the action you want, such as pause, retry or refund.
3. The change is applied to that subscription, and it's recorded in the subscriber's history.

Key Points

• All in one place: Manage everything from your FlexiFunnels dashboard.
• Flexible with customers: Pause, extend or comp a month to keep a customer instead of losing them.
• Complete record: The history shows what happened and when, which helps when answering customer questions.

FAQs

What's the difference between pausing and cancelling?

Pausing temporarily stops the subscription so it can be resumed later. Cancelling ends the subscription.

What does "comp a month" mean?

It gives the customer one billing cycle free, without cancelling or changing their subscription.

Can I refund only part of a payment?

Yes. You can issue a full or partial refund.

Can I see everything that happened on a subscription?

Yes. Each subscriber has a complete history of their payments and changes.

Troubleshooting

• Retry payment didn't go through: Check the failure reason. The customer may need to update their card or contact their bank.
• Refund not showing for the customer: Refunds can take a few days to appear, depending on the gateway and the customer's bank.
• Customer still has access after a pause: Check the subscription status in the dashboard to confirm the pause was applied.