How to Use Subscription Payments in FlexiFunnels

Charge customers the same amount again and again — weekly, monthly, quarterly, every 6 months or yearly — until they cancel or the payments end.

Before You Start

• A FlexiFunnels account
• A Project with a Sales, Checkout and Thank You page
• A payment provider that is connected, active and tagged Subscription
• Webhook enabled on that provider — mandatory

Check this quick video to create a Subscription Product using MCP/Flexi Genie:

Set It Up in 15 Steps

1 Create your pages

• Projects → open a project → Pages
• Add a Sales, Checkout and Thank You page

2  Create a product

• Products → My Products → Create Product
• Pick Digital Product or Membership Product (same pricing steps for both)
  
  

3 General settings

• Product Title
• Currency — set it now
• Status — Live when ready to sell
• Product Image (optional)
• Click Continue to Pricing

4 Connect a payment provider

• Payment & Pricing → choose Paid Product
• Payment Providers → Add Provider (or switch one on)
• Look for the Subscription tag

5  Choose Subscription

• Product Pricings → Add New Pricing
• Step 1 of 3: select Subscription → Save & Continue

6  Set price and billing

• Pricing Display Name (your own label)
• Price + how often: Weekly · Monthly · Quarterly · 6 Months · Yearly
• How long: Until cancelled, or Fixed number of payments (“Stop after N payments”)

7 Free trial (optional)

• Switch on Free trial → enter days (up to 365)
• Customer is not charged until the trial ends
• Tip: 7–14 days works best

FRONTEND VIEW 

8 Upfront fee (optional)

• Switch on Upfront fee → enter amount
• One-time charge at purchase, on top of the price

FRONTEND VIEW 

9 Tax / GST (optional)

• Switch on Tax on this plan → read the pop-up → I agree, enable tax
• Choose Price excludes GST or Price includes GST
• Check the billing preview → Save & Continue

FRONTEND VIEWFRONTEND VIEW 

10 Review and finish

• Step 3 of 3 → check the summary → Finish Setup

11 Connect your pages

• Sales/Checkout Page tab
• For Sales Page and Checkout Page: pick the Project and page
• Continue to Checkout

12 After Purchase

• Support Email/URL and Digital Asset
• Check Sender Info and Thank You Page → Continue

13 Wire your Sales Page button

• Button action → Go To Next Step In Product → pick your product

14 Add the Order Form

• Checkout page editor → Components → Others → drag Order Form onto the page

15 Publish and test

• Publish the Sales, Checkout and Thank You pages (only published pages work)
• Do a test purchase with your gateway’s test credentials
• Check: button opens checkout · trial / fee / tax show · Thank You page appears

Manage Your Subscribers

• Go to Products → My Customers → Subscriptions

Dashboard

• Gateway Performance — results per gateway
• Needs Attention — Past Due — customers with a payment problem → click Manage

Find a subscription

• Columns: Customer · Product · Subscription ID · Gateway · Status · Amount · Next Billing
• Search by name, email, subscription ID or payment reference
• Filter with All statuses / All gateways
• Click the gear icon to open one

Open one subscription

• Overview — customer, subscription, billing and dates (read only)
• Manage — Pause / Resume · Extend billing · Cancel · Retry payment · Comp a month · Refund (full or partial)
• History — timeline of everything that happened

Enable the Webhook (Mandatory)

It tells FlexiFunnels right away when a subscription is created, paused, cancelled, expired or a payment fails.

• Open your payment provider’s integration settings
• Credentials tab: make sure the integration is enabled
• Webhook tab: Status shows “Not connected”
• Click Connect webhook

Quick Fixes

Before Contacting Support

• Provider is connected, active and tagged Subscription
• Webhook Status shows connected
• Sales, Checkout and Thank You pages are published
• Have the Subscription ID and Gateway (Overview tab) ready