Multi-Currency Subscriptions

Bill your subscribers in their own currency. Each renewal is charged in the same currency the customer signed up with, so the amount they pay stays consistent every cycle.

How It Works

1. The customer subscribes and pays in their currency.
2. That currency is kept for the subscription.
3. Every renewal is charged in the same currency.

Key Points

• Local pricing for customers: Subscribers see and pay in a currency that's familiar to them.
• Same currency on every renewal: The currency chosen at signup doesn't change between cycles.
• Works across your subscriptions: Customers from different countries can subscribe to the same product in their own currency.

FAQs

Will the currency change on renewal?

No. Each renewal is charged in the currency the customer signed up with.

Can customers in different countries subscribe to the same product?

Yes. Each customer is billed in their own currency.

Which currencies are available?

The currencies available depend on the currencies supported by the payment gateway you've connected.

Why does the amount on the customer's bank statement look different?

If the customer's card is in a different currency, their bank may convert the amount and add its own exchange rate or fees. The amount charged by the subscription stays the same.

Troubleshooting

• A currency isn't showing at checkout: Check that the currency is supported by your connected gateway and that a price is set for it on the product.
• Customer was charged in a different currency than expected: Renewals use the currency from the customer's original signup. Check the currency on their first order.
• Payment declined on a foreign currency: Some cards block international or foreign-currency payments. Ask the customer to check with their bank or try another card.