14 Automatic Lifecycle Emails + Follow-Ups

FlexiFunnels automatically emails your subscribers at every important moment of their subscription, from the first welcome to a cancellation or refund. You don't need to set up triggers or send anything manually, and every email can be edited in your own words.

Emails Sent Automatically

• Welcome: Sent when a customer subscribes.
• Trial ending: A heads-up before a free trial is about to end.
• Renewal: Sent when a subscription renews.
• Payment failed: Lets the customer know a payment didn't go through.
• Paused: Sent when a subscription is paused.
• Cancelled: Sent when a subscription is cancelled.
• Refund: Sent when a refund is issued.
• And more: In total there are 14 lifecycle emails, plus follow-ups, covering the rest of the subscription journey.

How It Works

1. Something happens in a subscription, such as a renewal or a failed payment.
2. The matching email is sent to the customer automatically.
3. If the situation isn't resolved, follow-up emails go out automatically.

Key Points

• Fully automatic: No manual sending or extra automation setup.
• Fully editable: Change the wording of any email to match your brand and tone.
• Covers the whole journey: From signup to cancellation, customers stay informed.

FAQs

Can I change what the emails say?

Yes. Every email can be edited in your own words.

Do I need to turn each email on manually?

No. The emails are sent automatically when the matching event happens.

What are follow-up emails?

Follow-ups are automatic reminders sent when an issue, such as a failed payment, hasn't been resolved yet.

Will customers get too many emails?

Customers only receive an email when something relevant happens in their subscription.

Troubleshooting

• Customer didn't receive an email: Ask them to check their spam or promotions folder and confirm the email address on their order is correct.
• Email shows old wording: Make sure your edits were saved. Changes apply to emails sent after the update, not ones already sent.
• Emails not going out at all: Check that your email sending settings are set up correctly in your account.