Global Compliance Built In

Selling subscriptions worldwide comes with rules around payments, cancellations and taxes. FlexiFunnels includes features that help you meet these common requirements, so you can sell to customers in different regions with more confidence.

What's Included

3D Secure for EU/UK Cards

For cards issued in the EU and UK, customers may be asked to verify the payment with their bank, for example through an OTP or a banking app. This is a standard extra security step and helps reduce fraud and declined payments.

Click-to-Cancel Ready

Customers can cancel their subscription easily, without needing to contact you. This supports regulations that require cancelling to be as simple as signing up.

Clear Pre-Purchase Disclosure

Before buying, customers can clearly see what they're agreeing to, such as the price, billing frequency and any trial terms. This helps avoid surprise charges and disputes.

EU 14-Day Withdrawal Support

Supports the EU right of withdrawal, which allows eligible customers to cancel within 14 days of purchase.

Stripe Tax

If you use Stripe, Stripe Tax can calculate and apply the right tax on subscription payments based on where your customer is located.

Key Points

• Built in: These features are part of subscription payments, with no extra tools needed.
• Fewer failed payments: 3D Secure helps cards from regions that require extra verification go through.
• Customer trust: Clear terms and easy cancellation build confidence in your offer.
• Stripe Tax needs Stripe: It works when Stripe is your payment gateway.

FAQs

Why was my customer asked to verify their payment?

This is 3D Secure. Banks in the EU and UK often require it for card payments. The customer completes the verification and the payment continues.

Can customers cancel on their own?

Yes. Cancelling is designed to be easy, so customers don't need to reach out to you first.

Does Stripe Tax work with every gateway?

No. Stripe Tax is available when you use Stripe.

Does this make my business fully compliant?

These features help you meet common requirements, but rules differ by country and business type. For legal or tax advice, please consult a qualified professional.

Troubleshooting

• Customer's payment failed at the verification step: Ask them to retry and complete the bank's verification (OTP or app approval), or use another card.
• Tax not being applied: Check that Stripe is your connected gateway and that Stripe Tax is enabled in your Stripe account.
• Customer asks about a refund within 14 days: Check whether they're an eligible EU customer and review the subscription in your dashboard.